Last updated: 22 May 2026
This Shipping Policy explains how we process, ship and deliver your orders at Cozy Onesies. We ship worldwide, free of charge.
1. Free worldwide shipping
We offer free standard shipping on all orders worldwide. No minimum purchase required.
2. Shipping origin
We ship from our United Kingdom facility and our warehouse in China, depending on product availability and your delivery location. We will select the fastest available option for your order.
3. Order processing time
All orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays) after payment is confirmed.
Once your order is dispatched, you will receive a confirmation email with tracking information (when available).
Orders placed on weekends or holidays will begin processing on the next business day.
4. Estimated delivery times
Delivery times are estimates only and begin from the moment your order is dispatched (not from when it is placed). The estimates below do not include processing time (1–3 business days).
| Destination | Estimated Delivery Time (business days) |
|---|---|
| United Kingdom | 5–10 |
| United States | 7–14 |
| Canada | 7–14 |
| Australia | 7–14 |
| European Union | 7–14 |
| Rest of the world | 7–30 |
Delivery times may be longer during peak seasons (e.g., Black Friday, Christmas), or due to customs delays, weather events, carrier issues, or other factors outside our control.
5. Expedited shipping
We currently do not offer expedited or express shipping options. All orders are shipped via standard delivery.
6. Tracking your order
Once your order is shipped, you will receive a confirmation email with tracking details (where available). You can use this to follow your package’s progress until delivery.
If you do not receive tracking information within 5 business days of placing your order, please contact us at [email protected].
7. Customs, duties and import taxes
We ship internationally. Cozy Onesies does not pay customs duties, import taxes or any similar fees imposed by the destination country.
- The customer (recipient) is fully responsible for any customs duties, import VAT, sales tax or handling fees applied by the destination country’s customs authority.
- These charges are not included in the product price or shipping cost.
- Such charges vary by country and are determined by your local customs office — we have no control over them and cannot estimate them in advance.
- If you refuse a package due to customs charges, any return shipping costs and lost shipping fees may be deducted from your refund.
We recommend contacting your local customs office before ordering if you would like an estimate of potential charges.
8. Incorrect shipping address
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error, contact us at [email protected] within 24 hours of placing the order — we will do our best to update the address before shipment. After this window, address changes may not be possible.
9. Failed delivery, refused packages, and unclaimed packages
If a package is returned to us because:
- The address was incorrect or incomplete,
- The recipient was unavailable and the package was not collected from the carrier,
- The recipient refused the package, or
- The recipient refused to pay customs charges,
we will contact you to arrange reshipment at your cost, or issue a refund minus the original shipping cost and any return shipping fees.
10. Lost or delayed shipments
If your shipment is significantly delayed beyond the estimated delivery time:
- Track your package with the tracking number we provided.
- Contact your local carrier or postal service.
- If unresolved, contact us at [email protected] and we will assist in opening a carrier investigation.
If a package is confirmed lost in transit, we will either send a replacement or issue a full refund.
11. Damaged packages
If your package arrives damaged or the contents are damaged, please contact us within 7 days of delivery at [email protected] and include:
- Your order number
- Photos of the damaged packaging and items
- A brief description of the issue
We will arrange a replacement or refund. See our Refund and Returns Policy for full details.
12. Multiple-item orders
In some cases, items in the same order may be shipped separately (for example, if part of your order ships from the UK and part from China). You will receive separate tracking emails for each shipment.
13. Contact
For any shipping questions:
Cozy Onesies
Email: [email protected]
Phone: +44 7362 027629
Address: 275 New North Road, Islington Suite 1019, London N1 7AA, United Kingdom
Support hours: Monday–Friday, 9:00–20:00 (GMT+1)